Who we are
Universal Locks Limited trading as Universal Security Group. Our Fair Processing Notice explains your privacy rights and how we gather, use and share information about you. You can get in touch with our Data Protection Officer or by post at Group Data Protection Officer, Universal Security Group, 894 Plymouth Road, Slough Trading Estate, Slough SL1 4LP.See Section 1 and 2 for more details.
You have the right to object to how we process your personal information.You also have the right to access, correct, sometimes delete and restrict the personal information we use.In addition, you have a right to complain to us and to the data protection regulator.Find out the best way to be touch with us at :
By emailing the DPO or by post at Group Data Protection Officer, Universal Security Group, 894 Plymouth Road, Slough Trading Estate, Slough SL1 4LP.
How we gather personal information
In addition to the information you provide to us directly, we collect personal information in a number of ways for example from third party credit reference agencies. Sometimes for your safety and for legal reasons we collect personal information by recording and monitoring calls.We also record calls for training and quality control.
How we use your personal information
We use your personal information to provide you with products and services (including credit checks), to comply with the law and enforce our legal rights (including debt recovery).
Our products and services
We need some personal information before we can provide our products and services to you, for example to allow us to check your identity.In some cases we won’t be able to provide products and services to you if we don’t have all the personal information we need.
Sharing and transferring personal information
We share personal information with third party contracters where needed to provide you with the best service.We also share personal information with regulators, NSI and police when necessary.
Keeping personal information
We keep your personal information securely for as long as we need to for the purposes.
Sometimes we need your consent to use your personal information (for example for marketing). We won’t always need consent to use personal information – for example if we need it to meet regulatory requirements or to perform a contract with you.Where you have given us consent, you have the right to withdraw it at any time.
Section 1: Introduction
Section 2: About us
Section 3: Your privacy rights
Section 4: What kinds of personal information we use
Section 5: How we gather your personal information
Section 6: How we use your personal information
Section 7: Automated decision making
Section 8: Our legal basis for using your personal information
Section 9: Sharing your personal information with or getting your personal information from others.
Section 10: Transfer outside the UK – We do not transfer your details outside UK.
Section 11: How long do we keep your personal information for
Section 12: Keeping you up to date
Section 13: Your online activities
Full Fair Processing Notice
1.1 We take your privacy seriously and you can find out more here about your privacy rights and how we gather, use and share your personal information-that includes the personal information we already hold about you now and the further personal information we might collect about you, either from you or from a third party.How we use your personal information will depend on the products and services we provide to you.
1.2 Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal information.Our DPO can be reached by email at firstname.lastname@example.org or by post at Data Protection Officer, Universal Security Group, 894 Plymouth Road, Slough Trading Estate, Slough SL1 4LP.If you have any questions about how we use your personal information.
See section 3 ‘Your Privacy Rights’ for more information about your rights and how our DPO can help you.
1.3 This Privacy Notice provides up to date information about how we use your personal information and will update any previous information we have given you about using your personal information (also referred to as personal data).We will update this Privacy Notice if we make any significant changes affecting how we use your personal information and if so we will contact you to let you know about the change.
2 About us
Universal Locks Limited trading as Universal Security Group.
Are a provider of security and door maintenance services.
3 Your Privacy Rights
3.1 You have the right to object to how we use your personal information.you also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information or to ask for some of your personal information to be provided to someone else.You can make a complaint to us by finding the best way to be in touch via the details on our website
You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office at https://ico.org.uk. To make enquiries for further information about exercising any of your rights in this Privacy Notice, please contact our DP by post at Group Data Protection Officer, Universal Security Group, 894 Plymouth Road, Slough Trading Estate, Slough SL1 4LP or email on email@example.com. You can contact us at a local branch or via the website details supplied above to exercise any of the following privacy rights:
3.2 Right to object: You can object to our processing of your personal information. Please contact us as noted above providing details of your objection.
3.3 Access to your personal information: You can request access to a copy of your personal information that we hold, along with information on what personal information we use, why we use it, who we share it with, how long we keep it, for and whether it has been used for any automated decision making.
You can make a request for access free of charge by contacting to the DPO at Universal Security Group, 894 Plymouth Road, Slough Trading Estate, Slough SL1 4LP. Please make all requests for access in writing and provide us with evidence of your identity.
3.4 Right to withdraw consent: If you have given us your consent to use personal information, you can withdraw your consent at any time and update your marketing preferences by contacting The DPO at Universal Security Group, 894 Plymouth Road, Slough Trading Estate, Slough SL1 4LP.
3.5 Rectification: You can ask to change or complete any inaccurate or incomplete personal information held about you.
3.6 Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, where we have no lawful basis for keeping it.
3.7 Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
3.8 Restriction: You can ask us to restrict the personal information we use about you or ask for it to be erased.
3.9 Make a complaint: You can make a complaint about how we have used your personal information to us by contacting DPO at Universal Security Group, 894 Plymouth Road, Slough Trading Estate, Slough SL1 4LP.
We will not make any charge for responding to any request from you to exercise your privacy rights, and we will respond to your requests in accordance with our obligations under data protection law.
4 What kinds of personal information we use
4.1 We use a variety of personal information depending on the products and services we deliver to you. For all products and services, we need to use your name, address, contact details, information to allow us to set up an account, bank/card details to facilitate payment, bank/card details to forward refunds.
5 How we gather your personal information
We obtain personal information:
a)Directly from you, for example when you request our services or for a quotation for our services.
b) From other organisations such as credit reference and fraud prevention agencies.
c) We will record or monitor calls with you for regulatory purposes, for training and to ensure and improve quality of service delivery, to ensure safety of our staff and
customers and to resolve queries or issues.We also use CCTV on our premises to ensure the safety and security of our staff and customers, (Note for if visiting our offices) images are held typically for no more than 31 days.
6 How we use your personal information
To provide you with any products, services and quotations. We sometimes need to gather, use and share additional personal information for specific purposes, which are set out in more detail below.
6.1 To operate and administer our products and services, including dealing with your complaints and fixing our mistakes, we will use:
a) Your contact details
b) Your location data for attendance
c) Your IP address to set up certain aspects of some security systems.
6.2 To administer payments to and from you, we will use:
a)Your contact details and the payment details that you have provided to us.
b) Your location data to enable us to verify locations at which payments are made for credit/fraud prevention purposes.
6.3 To make credit decisions about you ( including new applications for credit or requests to increase credit limits), we will use:
a) Information you give to us
b) Information about how you have used other products and services offered by us.
c) Information we receive from third party credit reference agencies.
For this purpose, we share information with credit reference and fraud prevention agencies.The information could then be used as follows:
a) The credit reference or fraud prevention agency might add details of our search and your credit application to the records they hold about you, whether or not your application proceeds.
b) The credit reference or fraud prevention agency will also use the information for statistical analysis about credit, insurance and fraud on an anonymous basis.
We use your information in this way because it is necessary to perform our contract to offer credit facilities for our products and services to you, and to meet our legal obligations.
When credit reference agencies receive a search from us, they will place a search footprint on your credit file that may be seen by other lenders and other companies unrelated to us ( for example other banks and credit providers).
Further information on how your information is used by credit reference agencies and fraud prevention agencies can be found here at www.equifax.co.uk/crain.
7 Automated decision making
We do not use automated systems to make decisions.
8 Our legal basis for using your personal information
8.1 We only use your personal information where that is permitted by the laws that protect your privacy rights.We only use personal information where:
a) We have your consent (if consent is needed)
b) We need to use the information to comply with our legal obligations.
c) We need to use the information to perform a contract with you and/or
d) It is fair to use the personal information either in our interests or someone else’s interests, where there is no disadvantage to you – this can include where it is in our interests to contact you about products or services, or improvements to our services.
Where we have your consent, you have the right to withdraw it.
9 Sharing your personal information with or getting your personal information from others
9.1 We will share personal information within our Group and with others outside Universal Security Group where we need to do that to make products and services available to you, market products and services to you, meet or enforce a legal obligation or where it is fair and reasonable for us to do so.See section 6 ‘ How we use your personal information’ for more information about how we do this. We will only share your personal information to the extent needed for those purposes.
9.2 Who we share your personal information with depends on the products and services we provide to you and the purposes we use your personal information for. For most products and services we will share your personal information with our own service providers such as our, accounts contractors, alarm receiving centre, police , with credit reference agencies.
10 Transfers outside the UK
We do not transfer your details to any agencies outside the UK.
11 How long we keep your personal information
11.1 How long we keep your personal information for depends on the products and services we deliver to you.We will never retain your personal information for any longer than it is necessary for the purposes we need to use it.
We will not use your personal information for marketing purposes once you no longer have any active products or services with us.We keep your information for seven years after closure of your account or from the date you last used one of our services..
12 Keeping you up to date
12.1 While you are an active customer, we will communicate with you about products and services we are delivering using any contact details you have given us – for example by post and email,
12.2 Where you have given us consent to receive marketing, you can withdraw consent, and update your marketing preferences by contacting DPO at Universal Security Group or by post at Group Data Protection Officer, Universal Security Group, 894 Plymouth Road, Slough Trading Estate, Slough SL1 4LP